Covid-19 Pandemic veterinary procedures update
Lime Trees Vets 28th July 2020
As restrictions are lifted, our top priority is remaining open and continuing to provide excellent patient care, as we have throughout the pandemic. To do this, our vets and nurses have to work closely together in shifts, whilst wearing PPE. In order to safeguard their welfare and reduce the risk of test and trace disrupting our service, we are attempting to minimise the possibility of Covid-19 entering the hospital. We, therefore, have a number of procedures in place that are reviewed weekly, as the local and national situation evolves.
We have invested in new technology:
If you have a smartphone or tablet, we are asking all clients to please download ‘PetsApp’. PetsApp is an app which will allow you to send a message to client care directly without having to call us – this will save a lot of time for you as our phone lines are expectedly very busy. You can use PetsApp to:
- Request an appointment
- Request medication for your pet including flea and worming treatment
- Have a video consultation with the Vet
- Send us cute pics of your pets to make us smile!
You can get ‘PetsApp’ by visiting: https://limetreesvets.co.uk/register-for-petsapp/ and filling in the form – our client care team will then send you a link with your details pre-filled in. Alternatively, please visit the app store on your phone and search ‘PetsApp’. The positive feedback so far has exceeded our wildest dreams.
Latest update at Lime Trees Vets
- In most cases, we will continue working remotely by providing video consultations in the first instance. This will enable the vet to talk to you safely, see your pet on screen and discuss whether they can prescribe medication or arrange to see your pet at Lime Trees Veterinary Hospital – Meir Park. Video consultations save you time and are great for nervous pets.
- Lime Trees Veterinary Clinic – Cheadle, remains temporarily closed. All care, medications and diets being available at Meir Park. We are hoping to open Cheadle soon.
- Where you are asked to attend the hospital, strict rules on social distancing will apply (see below).
- If you are unable to collect medication, please speak to client care. If your pet is a Pet Plus Member, an added benefit is that medication can be posted to you at no extra charge. If you wish to become a Pet Plus Member, please message us via PetsApp, call and speak to client care, or simply join online by visiting our website www.limetreesvets.co.uk and clicking the ‘PetPlusMember’ section.
At Lime Trees, we recognise there is a real risk to animal welfare if we continue delaying some procedures. As of Monday 20th July, we will resume vaccinations including boosters and rabies vaccinations. Please be aware that there is a waiting list for these procedures but we are working hard to get through these – we will call or message you when we are able to book an appointment for your pet. We will also restart routine neutering and dental procedures. If you have a further query, please contact the practice to discuss your pet’s individual situation.
When attending Lime Trees Veterinary Hospital, please message us via PetsApp to let us know you have arrived, what vehicle you are in and which phone number you can be contacted on – this applies to booking in for an appointment and all other requests such as collecting medication, flea & wormers. A member of the client care team will then contact you to deal with your request. Alternatively, if you do not have PetsApp, please call us on 01782 385285.
We have been amazed at how happy most dogs have been to walk into the practice with our team and how relaxed most cats have been with our veterinary nurses. We think they prefer not to be sitting in a busy waiting room too. One exception to these procedures is when it comes to saying a final goodbye. One family member, wearing a face covering, can be present with their pet at this sad time. We will guide you through the process if this unfortunate time comes.
Once again, we are indebted to all clients, new and old, for being so considerate during the past few months. You really have made it much easier for us to look after as many pets as possible. It really has been a joint effort. Our Vets, Nurses, Client Care, Cleaning and Maintenance teams continue working exceptionally hard to ensure everyone can access care as soon as required. We thank you for your patience and understanding.