Coronavirus Update – Lime Trees Vets (26th March 2020)

At Lime Trees Vets our priority is the safety of Our Clients, Our Team and Our Patients as well as playing our part in protecting the wider public. Because of the situation we find ourselves in, we need to ensure that we are following advice from our governing body, the RCVS. We need to ensure we follow this advice strictly within our practice to protect us all and to ensure that we can continue to stay well so we can continue to do our job, treat sick and injured animals.

Vets are now permitted by Government to provide only emergency care, fulfill urgent prescriptions and maintain the food supply chain.

DUE TO COVID-19, WE HAVE TRANSFERRED ALL PATIENT CARE TO OUR MEIR PARK HOSPITAL. OUR CHEADLE PRACTICE IS NOW TEMPORARILY CLOSED UNTIL FURTHER NOTICE. THIS IS NOT A DECISION WE HAVE TAKEN LIGHTLY, BUT GIVEN THE CURRENT SITUATION IT IS NECESSARY. PLEASE CALL 01782 385285 FOR MORE INFORMATION.

ALL MEDICATION AND FOOD FOR COLLECTION HAS BEEN TRANSFERRED TO MEIR PARK, PLEASE CALL TO ARRANGE COLLECTION.

We are also implementing the following protocols immediately and ask that all our clients adhere to the following:

What to do if my pet needs their vaccination or neutering?

We hope you understand that all elective procedures are now postponed until further notice. This includes initial vaccinations, all boosters, and all spay and castrates. As soon as we have the go-ahead to book appointments again, we will contact our clients via email if you are GDPR verified and we will also post on our Facebook page www.facebook.com/limetreesvets

What to do if I think my pet needs to see a Vet?

Please contact our Client Care team as normal (they are working from home to keep safe). If it is a life-threatening emergency, they will arrange an urgent appointment at our Meir Park Hospital. All other appointments will now be via video link on Pets App. The app is there to reduce unnecessary trips to the practice and to maintain social distancing, whilst continuing to look after patients. Medication may be prescribed following a consultation for you to collect from our Meir Park Hospital.

If the Vet advises you to bring your pet to the hospital for a physical examination or treatment, you will not be charged again for the consultation. 

Our client care team will guide you through setting up for a video consultation – it is really simple and provides far more information than a telephone consultation.

No-one who is in a household that is self-isolating due to symptoms should visit the practice. Please discuss this with the client care team who will advise on a method to transport your pet to the hospital as our team will need to wear additional protective equipment.

If you are advised to come to the practice, we ask all clients to stay in the car and call us when you are in the car park. We are aiming to significantly reduce the number of people entering the building and therefore a vet or nurse may collect your pet from the car, perform an examination or treatment and then update you via phone or safe distance in the car park. If you are advised to enter the building, please use the hand gels on entering and leaving and comply with instructions on social distancing.

We are aiming to take all payments via telephone to minimise contact. Protocols are in place for handling the credit card machine or cash.

What to do if I need to collect medication, food, or flea/wormers?

We understand that pets still need their medication, food and preventative treatment. If your pet does require this, please call and give us at least 72 hours’ notice. When your medication, food or flea/wormers are ready, we will call you and take payment over the phone. 

Upon collection, please call us when you are in the car park. A member of our team will then bring them out and place the medication by the car for you to collect once the team member has moved away.

If you are unable to leave the house, please speak to reception about postal and delivery options.

We would like to sincerely thank all our clients for working with us in this very difficult and unprecedented time and will keep you updated as and when anything changes.

In the meantime, please keep yourself and your families safe.

Hywel Parry (Director) and the Lime Trees Team.

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